Lucky Dog Pet Boutique is committed to protecting your privacy by informing you of what goes on at shopluckydog.com. For more information about security and privacy on our site, send an e-mail to WebManager. Please read on for more details about our privacy policy.
Is there a difference between Security and Privacy? Security involves making sure that any sensitive information you may provide to us is handled in a safe and secure manner.
Privacy refers to information we gather about you, and what we do with that information once we have it.
What personal information do we collect and how do we use it? Certain personal information will be collected from Lucky Dog customers and shopluckydog.com visitors who fill out on-line forms. You may need to fill out these forms to register, purchase Lucky Dog items, take part in special promotions and activate our checkout. We use your contact information to speed up the order process, and to contact you at your request or when it is necessary.
When you fill out one of our forms, you may choose to receive e-mail that informs you about sales, discounts and special promotions at Lucky Dog stores and at shopluckydog.com. In addition, we may send you e-mail occasionally to help us learn more about your shopping preferences. If you do not want to receive e-mail from Lucky Dog, simply send us a reply message stating that you would like to be taken off our mailing list.
All addresses that you keep in your personal address book are for your use only. We do not rent or sell e-mail addresses.
The information we receive is used for various purposes, including:
to process your purchases and confirm your orders
to keep you informed about the status of your orders
to send you offerings by mail
to improve our merchandise selections and customer service
to improve your shopping experience, making shopping easier and more enjoyable
With whom do we share information? We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or (3) investigating fraud that has already taken place. The information is not provided to these agencies or companies for marketing purposes.
How we use "cookies" and "Action Tags". A "cookie" is a small file stored on your computer by a Web site which gives you a numeric user ID and stores certain information about your activity on the site. We use cookies to let us know that you are a prior customer, user or Member and to provide certain features to you. We do not store any personal information (except your name) or financial information about you through the use of cookies. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. However, if you disable this feature, certain aspects of the Lucky Dog Pet Boutique Web Site, such as the shopping basket, may not function properly. Our Web Site also uses a common web technology called "action tags" (also called single pixel gifs or web beacons) to anonymously track purchase, usage and other web information. Action tags (including third party tags) may be used to provide data to third parties for tracking purposes. However, no personal information is collected or transferred using action tags on our Web Site
What happens when I submit an e-mail to Lucky Dog? We read every message that arrives and warrants a response. We try to respond within three business days.
We keep e-mail addresses on file in a secure server for documentation and to make sure that we respond appropriately to you.
Corrections If you would like to update or correct information previously provided to us, please send an e-mail with your new information, including your complete name, postal address, and email address to WebManager
Your Comments Lucky Dog Pet Boutique welcomes feedback concerning this Privacy Policy. Please send your comments and questions to WebManager
If you have any specific questions about the above information, please contact us.
Lucky Dog Pet Boutique 415 Market Street San Diego, CA 92101
